FAQ & Help Center

All you need to know to troubleshoot your IQNITER App.

How can we help you?

Choose which product you need help with and we will do our best to solve your problem.


Most frequent questions and answers

Fill out the Contact Form, and we’ll get to you ASAP

It may be caused by the fact that you have not yet created an account on my.iqniter.com. Please notice, an email registered for a belt in AdmiQ does not create an account on my.iqniter.com with that email


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Please check your spam mail box. In some cases, your email service provider may reject the verification mail. In such cases, we retransmit. Please check your mail later

Please check you have registered your sensor correctly (sensor type and sensor Id) on my.iqniter.com. Then follow the Smart Sensor Troubleshooting guide here.

Please be aware that using a IQNITER HR Sensor requires you define My Club(s). This can be defined on my.iqniter.com or the IQNITER APP. If you train in more than one club, then you MUST add all clubs where you train.